Your end-to-end partner
for automating customer calls with AI

Automate customer calls and halve contact center costs — with managed setup, custom integrations, and expert support from day one.

Try Demo

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Can I change the delivery time?

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Your package is scheduled for delivery tomorrow at 10 AM

Can I change the delivery time?

Yes, that’s possible! The next available slot is Thursday between 2 and 4 PM. Would you like to confirm?

Your package is scheduled for delivery tomorrow at 10 AM

Can I change the delivery time?

Yes, that’s possible! The next available slot is Thursday between 2 and 4 PM. Would you like to confirm?

HANDLING MORE THAN 30 Million calls per year FOR LEADING ENTERPRISES

AI agents

that talk

like humans.

Made for the enterprise.

Automate routine calls, lower costs, and elevate customer experience. Go to the edge of customer service with the latest AI voice models and a strategic partner to leverage them effectively.

24/7 Availability

Handle inbound and outbound calls at any time, across any time zone—instantly.

Call Event

9:32 AM

Resolved by Calldesk.

now

Call Event

9:33 AM

Forwarded by Calldesk.

now

Call Event

9:47 AM

Forwarded by Calldesk.

now

Multilingual & Aware

Talk like a local. Calldesk understands nuance in 80+ languages.

Caller

Je voudrais modifier ma réservation...

Calldesk

Of course — when would you...

Caller

Est-ce possible de la déplacer…

Fully No-Code

Manage agents and workflows in our collaborative Calldesk Studio app.

Workflow

Configured via visual builder

Integration

Deployed without codebase access

Automation

Triggered by real-time events

Workflow

Configured via visual builder

Integration

Deployed without codebase access

Automation

Triggered by real-time events

Enterprise-Ready

Deploy securely with compliance, integrations, and performance at scale.

Select your integrations

Salesforce

Industry-standard support platform.

Zendesk

Industry-standard support platform.

Explore automation use cases

to handle any call or request

Qualification & Identification

FAQs & Selfcare

Ticket Creation & Email Handoff

Agent Transfer with Summary

Caller Qualification

Let the AI agent answer incoming calls 24/7 and forward them to the right team or create a ticket if no human agent is available. Accurately understand and route 99% of all incoming calls.

Re-route calls in Calldesk

Carl Jr.

Call Event

Jullie

Call Agent

Emma R.

Call Event

Martin

Call Agent

Tom G.

Call Event

Emma

Call Agent

Caller Identification

Validate each caller’s identity by checking your CRM for details related to their specific situation — freeing up to 20% of your agents’ time so they can focus on solving complex problems.

Hi Dan!

Verify your identity with one of the available authentication options

Qualification & Identification

FAQs & Selfcare

Ticket Creation & Email Handoff

Agent Transfer with Summary

Caller Qualification

Let the AI agent answer incoming calls 24/7 and forward them to the right team or create a ticket if no human agent is available. Accurately understand and route 99% of all incoming calls.

Re-route calls in Calldesk

Carl Jr.

Call Event

Jullie

Call Agent

Emma R.

Call Event

Martin

Call Agent

Tom G.

Call Event

Emma

Call Agent

Caller Identification

Validate each caller’s identity by checking your CRM for details related to their specific situation — freeing up to 20% of your agents’ time so they can focus on solving complex problems.

Hi Dan!

Verify your identity with one of the available authentication options

Qualification & Identification

FAQs & Selfcare

Ticket Creation & Email Handoff

Agent Transfer with Summary

Caller Qualification

Let the AI agent answer incoming calls 24/7 and forward them to the right team or create a ticket if no human agent is available. Accurately understand and route 99% of all incoming calls.

Re-route calls in Calldesk

Carl Jr.

Call Event

Jullie

Call Agent

Emma R.

Call Event

Martin

Call Agent

Tom G.

Call Event

Emma

Call Agent

Caller Identification

Validate each caller’s identity by checking your CRM for details related to their specific situation — freeing up to 20% of your agents’ time so they can focus on solving complex problems.

Hi Dan!

Verify your identity with one of the available authentication options

Go from use case discovery to

production-ready callbot in 30 days.

We start with a large-scale AI-powered Calls Assessment to uncover your highest-impact automation opportunities. Then, using the results, we create a roadmap to deploy your callbots optimized for maximum ROI.

Week 1

Call analysis & insight generation

Our Scanbot connects to your call system and uses a pre-trained LLM to analyze inbound customer service calls—identifying patterns, pain points, and automation-ready use cases tailored to your industry.

Week 2

Collaborative use case selection

Using the Scanbot’s executive report, we collaboratively select the highest-impact use cases to automate—prioritizing customer experience and ROI.

Week 3

Callbot design and pilot launch

We design and deploy a custom LLM callbot to automate the top use cases in your production environment.

Week 4

Review and scale

You assess the bot’s performance. If satisfied, you can expand automation to additional use cases uncovered by the scanbot for even greater impact and ROI.

See our complete roadmap to production

Enedis achieved a 75% self-service rate for "delivery point" searches over the phone. Thanks to the voice agent, agents can be employed on higher value-added tasks, making the work of the agencies more fluid.

Explore the

Calldesk Platform

Explore The Platform

Expertise forged by working with   top-tier customer service teams.

Retail

Buy clothing

Loan status

Try Demo

Reduce costs & increase efficiency

Cut call center costs by up to 50% with AI handling routine calls.
Cut call center costs by up to 50% with AI handling routine calls.
Cut call center costs by up to 50% with AI handling routine calls.
Automate 80% of call volume to free up human agents for complex cases.
Handle demand-spikes with ease through instant deployment of new AI agents.
Shorten resolution times by routing calls efficiently to the right team.

Boost customer experience

Provide 24/7 multilingual support availability without adding headcount.
Resolve routine inquiries faster, improving NPS & CSAT.
Deliver personalized conversations using CRM and historical data context.
Deliver lightning-fast responses with <1 second latency from AI agents

Accelerate digital transformation

Go live in 30 days with managed services and minimal IT overhead.
Gain 360 visibility of your call operations with real-time analytics & call insights
Continuously improve automation and service level with AI-driven performance data.
Integrate seamlessly with your CRM and telephony systems.

Customer Satisfaction

Resolution Rate

Costs Reduction

Faster Response Time

Customer Success Stories

Real-world results from companies transforming their contact centers with AI.

See all

"By deploying Calldesk across all our contact centers in Europe, we’ve unified the customer experience across countries and brands, achieved significant economies of scale, and equipped our employees with cutting-edge AI tools."
"By integrating Calldesk callbots into our two phone lines for individuals and professionals, we’ve increased the number of resolved requests while enabling our human agents to focus on higher-value tasks."
"The challenge we set for ourselves as a team was to gain the agility needed to move as quickly as Calldesk did."
"Thanks to the voice agent, advisors can focus on higher-value tasks, making agency operations smoother and more efficient."

"By deploying Calldesk across all our contact centers in Europe, we’ve unified the customer experience across countries and brands, achieved significant economies of scale, and equipped our employees with cutting-edge AI tools."
"By integrating Calldesk callbots into our two phone lines for individuals and professionals, we’ve increased the number of resolved requests while enabling our human agents to focus on higher-value tasks."
"The challenge we set for ourselves as a team was to gain the agility needed to move as quickly as Calldesk did."
"Thanks to the voice agent, advisors can focus on higher-value tasks, making agency operations smoother and more efficient."
"By deploying Calldesk across all our contact centers in Europe, we’ve unified the customer experience across countries and brands, achieved significant economies of scale, and equipped our employees with cutting-edge AI tools."
"By integrating Calldesk callbots into our two phone lines for individuals and professionals, we’ve increased the number of resolved requests while enabling our human agents to focus on higher-value tasks."
"The challenge we set for ourselves as a team was to gain the agility needed to move as quickly as Calldesk did."
"Thanks to the voice agent, advisors can focus on higher-value tasks, making agency operations smoother and more efficient."
"By deploying Calldesk across all our contact centers in Europe, we’ve unified the customer experience across countries and brands, achieved significant economies of scale, and equipped our employees with cutting-edge AI tools."
"By integrating Calldesk callbots into our two phone lines for individuals and professionals, we’ve increased the number of resolved requests while enabling our human agents to focus on higher-value tasks."
"The challenge we set for ourselves as a team was to gain the agility needed to move as quickly as Calldesk did."
"Thanks to the voice agent, advisors can focus on higher-value tasks, making agency operations smoother and more efficient."
"By deploying Calldesk across all our contact centers in Europe, we’ve unified the customer experience across countries and brands, achieved significant economies of scale, and equipped our employees with cutting-edge AI tools."
"By integrating Calldesk callbots into our two phone lines for individuals and professionals, we’ve increased the number of resolved requests while enabling our human agents to focus on higher-value tasks."
"The challenge we set for ourselves as a team was to gain the agility needed to move as quickly as Calldesk did."
"Thanks to the voice agent, advisors can focus on higher-value tasks, making agency operations smoother and more efficient."

"By deploying Calldesk across all our contact centers in Europe, we’ve unified the customer experience across countries and brands, achieved significant economies of scale, and equipped our employees with cutting-edge AI tools."
"By integrating Calldesk callbots into our two phone lines for individuals and professionals, we’ve increased the number of resolved requests while enabling our human agents to focus on higher-value tasks."
"The challenge we set for ourselves as a team was to gain the agility needed to move as quickly as Calldesk did."
"Thanks to the voice agent, advisors can focus on higher-value tasks, making agency operations smoother and more efficient."

Enterprise-Grade Features, Robustness & Security

Built for enterprise scale, security, and seamless integration. With Calldesk, start resolving customer requests automatically from day one.

Auditability
Calldesk adapts to your business’s scale and needs, and offers full call recordings to trace performance, compliance and effectiveness of all AI agents.
Flexibility
Calldesk integrates easily into your technical environment and allows for custom integrations.
Control & customization
Connect any API-first data source and interface integrations to any LLM model with secure guardrails.
Performance & scalability
Calldesk's AI customer service agents offer human-like latency of around 1 second, and can automatically scale to any number of agents.automatically scale to any number of agents.
Connect to any telephony system
Calldesk’s agnostic approach makes it easy to integrate AI voice agents into any telephony or contact center environment.
Build agents that speak any language
Calldesk’s AI customer service agents can speak any language and comply with the tone and dialects you set.
Exchange data with other apps
Calldesk integrates seamlessly with over 30 apps for smooth data exchange.
Go live with dedicated support in 30 days
Get onboarding, setup, support and customization from day one from our customer success partners.

TRANSFORMING THE CONTACT CENTERS OF GLOBAL LEADERS

Enterprise-Grade Features, Robustness & Security

Built for enterprise scale, security, and seamless integration. With Calldesk, start resolving customer requests automatically from day one.

Auditability
Calldesk adapts to your business’s scale and needs, and offers full call recordings to trace performance, compliance and effectiveness of all AI agents.
Flexibility
Calldesk integrates easily into your technical environment and allows for custom integrations.
Control & customization
Connect any API-first data source and interface integrations to any LLM model with secure guardrails.
Performance & scalability
Calldesk's AI customer service agents offer human-like latency of around 1 second, and can automatically scale to any number of agents.automatically scale to any number of agents.
Connect to any telephony system
Calldesk’s agnostic approach makes it easy to integrate AI voice agents into any telephony or contact center environment.
Build agents that speak any language
Calldesk’s AI customer service agents can speak any language and comply with the tone and dialects you set.
Exchange data with other apps
Calldesk integrates seamlessly with over 30 apps for smooth data exchange.
Go live with dedicated support in 30 days
Get onboarding, setup, support and customization from day one from our customer success partners.

TRANSFORMING THE CONTACT CENTERS OF GLOBAL LEADERS

Enterprise-Grade Features, Robustness & Security

Built for enterprise scale, security, and seamless integration. With Calldesk, start resolving customer requests automatically from day one.

Auditability
Calldesk adapts to your business’s scale and needs, and offers full call recordings to trace performance, compliance and effectiveness of all AI agents.
Flexibility
Calldesk integrates easily into your technical environment and allows for custom integrations.
Control & customization
Connect any API-first data source and interface integrations to any LLM model with secure guardrails.
Performance & scalability
Calldesk's AI customer service agents offer human-like latency of around 1 second, and can automatically scale to any number of agents.automatically scale to any number of agents.
Connect to any telephony system
Calldesk’s agnostic approach makes it easy to integrate AI voice agents into any telephony or contact center environment.
Build agents that speak any language
Calldesk’s AI customer service agents can speak any language and comply with the tone and dialects you set.
Exchange data with other apps
Calldesk integrates seamlessly with over 30 apps for smooth data exchange.
Go live with dedicated support in 30 days
Get onboarding, setup, support and customization from day one from our customer success partners.

TRANSFORMING THE CONTACT CENTERS OF GLOBAL LEADERS

Recent articles

See all

Your end-to-end partner for automating customer calls with AI

AI agents

AI agents

that talk

that talk

like humans.

Made for the enterprise.

Multilingual & Aware

Fully No-Code

Enterprise-Ready

Explore automation use cases

to handle any call or request

Caller Qualification

Caller Identification

Caller Qualification

Caller Identification

Caller Qualification

Caller Identification

Go from use case discovery to

production-ready callbot in 30 days.

Call analysis & insight generation

Collaborative use case selection

Callbot design and pilot launch

Review and scale

Explore the

Explore the

Calldesk Platform

Calldesk Platform

Expertise forged by working with top-tier customer service teams.

Retail

Logistics

Insurance

Energy

Auto Leasing

Finance

Travel

Ecommerce

Retail

Logistics

Insurance

Energy

Auto Leasing

Finance

Travel

Ecommerce

Retail

Logistics

Insurance

Energy

Auto Leasing

Finance

Travel

Ecommerce

Start your AI transformation today.

Reduce costs & increase efficiency

Boost customer experience

Accelerate digital transformation

Customer Satisfaction

Resolution Rate

Costs Reduction

Faster Response Time

Customer Success Stories

Enterprise-Grade Features, Robustness & Security

Auditability

Flexibility

Control & customization

Performance & scalability

Connect to any telephony system

Build agents that speak any language

Exchange data with other apps

Go live with dedicated support in 30 days

Enterprise-Grade Features, Robustness & Security

Auditability

Flexibility

Control & customization

Performance & scalability

Connect to any telephony system

Build agents that speak any language

Exchange data with other apps

Go live with dedicated support in 30 days

Your end-to-end partner
for automating customer calls with AI

Expertise forged by working with   top-tier customer service teams.